Refund Policy

Refund & Terms of Service Policy

The Website offers non-tangible, irrevocable digital goods and services. As such, we do not provide refunds once a product or service has been purchased, which you acknowledge and accept prior to completing any purchase on the Website. Please ensure that you have carefully read the service description before making a purchase.

We kindly request that you read the following terms carefully, and that you understand and agree to them before proceeding.

This agreement applies to any past, present, and/or future Services provided by the Service Provider to the Client. As the Services offered by the Service Provider are unique and vary from one another, the following terms and conditions apply according to the specific Services purchased and documented in the invoice issued by the Service Provider. In addition to these Common Terms & Conditions, further conditions may apply based on the specific Services invoiced to the Client.

General Terms & Conditions

1. Full (100%) payment is required upfront before the commencement of work, after which quality service will be delivered.
2. The Company does not guarantee specific marketing results or responses. No assurance is made regarding the outcome of any marketing campaign.
3. The Company does not provide refunds in the event of any problem, except as expressly stated in this policy.
4. If work is halted due to an external or unforeseen issue, the Company will deduct its applicable service charge, and the remaining balance will be transferred to the Client.
5. Any eligible refund will be processed and returned to the Client within 7 to 14 business days.
6. In the event that the Company cancels a project, the Client may be refunded up to a maximum of 50% of the paid amount, after the deduction of applicable service charges.

Custom Development Terms & Conditions

The following additional conditions apply to all custom development work, including applications, websites, software, and any other bespoke deliverables:

1. The project scope, features, and requirements will be finalized in writing before work begins. Any work requested beyond the agreed scope will be quoted and charged separately.
2. Payment will be collected as specified in the invoice, either in full (100%) in advance or on a milestone basis (e.g., 50% advance and the balance upon delivery).
3. Each package includes a fixed number of revisions as stated in the invoice. Additional revisions beyond this limit will incur extra charges.
4. The Client is responsible for providing all necessary content, credentials, access, and materials in a timely manner. Any delay caused by the Client may affect the project timeline, for which the Company holds no responsibility.
5. All third-party costs, including but not limited to hosting, domains, paid APIs, plugins, app store or play store fees, and licenses, are to be borne by the Client and are not included in the development charges.
6. Once development has commenced or a milestone has been completed, the payment for that portion of the work is non-refundable.
7. Source code and final project files will be handed over only upon receipt of full and final payment.
8. A support period of 15 days is provided after delivery for bug fixes. Any maintenance or changes requested after this period will be charged separately.
9. The Company holds no responsibility for issues arising from third-party platforms, their updates, or any changes made by the Client after handover.
10. All project timelines are estimates. Reasonable delays may occur due to unforeseen technical challenges.

Contacting Us

If you have any questions, concerns, or complaints regarding this policy, please contact us at admin@mydigitaldudes.in.